Xtime: Revolutionizing the Dealership Service Experience

In a world where customer expectations are driven by convenience, speed, and transparency, traditional automotive service operations are falling behind. Long wait times, fragmented communication, and outdated payment processes no longer meet modern standards. Enter Xtime a powerful, cloud‑based service experience platform meticulously designed to modernize dealership fixed operations. Xtime digitizes the entire service journey—from appointment scheduling and check‑in to media‑rich inspections, contactless payments, and automated customer retention.

1. What Is Xtime?

Xtime is an all-in-one digital platform built to help dealerships streamline service operations and elevate the customer experience. Trusted by thousands of franchise dealerships and OEM service centers, Xtime empowers teams to:

• Offer 24/7 online appointment booking

• Conduct digital vehicle check-ins

• Attach photos/videos to inspection reports

• Enable mobile and tablet-based approvals

• Process contactless payments

• Launch automated marketing for vehicle retention

In essence, Xtime transforms the service lane into a cohesive, efficient, and transparent experience—delighting customers while driving bottom-line results.

2. Key Modules that Power Xtime

Xtime’s full impact derives from its integrated suite of modules that work together seamlessly.

2.1 Xtime Schedule

This is your digital front door—customers can book service appointments anytime via your website or app. Schedule adjusts availability based on technician expertise, bay capacity, and maintenance type, reducing bottlenecks and phone queues.

Top benefits:

• 24/7 booking via web, mobile, and dealer site

• Integration with OEM maintenance menus

• Automated reminders reduce no-shows

• Better utilization of staff and bay space

2.2 Xtime Engage

Say goodbye to clipboards and paper forms. Engage digitizes the check-in process on tablets or kiosks, presenting service advisors with customer vehicle history, factory-recommended maintenance, and transparent pricing.

Customers can:

• Review and approve recommended services

• Sign estimates and choose shuttle options

• Receive real-time updates via SMS or email

Engage brings professionalism and clarity to customer interactions.

2.3 Xtime Inspect

Transform routine inspections into trust-building opportunities. Technicians document findings through multipoint inspections, adding photos and detailed notes. These are sent directly to customers, enabling informed decisions via mobile or tablet.

Core advantages:

• Visual clarity builds trust

• Faster approvals—within minutes

• Fewer callbacks and upsell losses

• Enhanced advisor-technician collaboration

2.4 Xtime Pay

Modern service requires modern payments. With Pay, customers can settle invoices via mobile links emailed or texted before pickup—or on-site through tablets.

Why Pay matters:

• Eliminates cashier queues

• Streamlines accounting and DMS integration

• Increases convenience and customer satisfaction

• Reduces human error during payment processing

2.5 Xtime Invite

Retention is the hidden engine of fixed-ops profitability. Invite uses service data to drive targeted campaigns—reminders for routine service, follow-ups on declined work, and seasonal promotions.

Invite keeps your lanes full:

• Mileage- and time-based email/SMS outreach

• Incentives for lapsed customers

• Recall and warranty follow-ups

• Greater ROI from existing customer base

3. Real-World Impact

 Revenue per Repair Order (RO) Improvements

Visual inspection plus clear check-in transparency drives trust—and higher RO acceptance. Dealers often report 15%–30% increases in average RO value.

 Faster Cycle and Approval Times

With media attachments and mobile approvals, service decisions happen faster—often in under 10 minutes. Check-ins and check-outs become quicker and more efficient.

 Better Customer Satisfaction (CSI)

From digital booking to visual updates and easy payments, customers enjoy a professional, courteous, and contactless experience—leading to higher satisfaction scores and more referrals.

 Improved Bay Utilization

Online scheduling, reminders, and Invite campaigns decrease no-shows and fill quieter periods—helping shops run at full capacity.

 Staff Efficiency

Advisors and technicians focus on their craft—not manual workflows. Digital tools reduce paperwork, phone tag, and redundant entries.

4. Technology Ecosystem & Integrations

Xtime seamlessly connects with key dealership systems to ensure consistency and automation.

• Dealer Management Systems (DMS): CDK, Dealertrack, Reynolds & Reynolds

• OEM systems: Recall data, factory maintenance menus, warranty coverage

• Payment processors: Secure gateways for digital transactions

• Cox Automotive Retail360: Connects service with CRM and sales data

These integrations reduce manual effort, improve data accuracy, and provide unified user experiences.

5. 2025 Feature Enhancements

Xtime recently added important enhancements to keep pace with evolving dealership needs:

• Advanced messaging center: Enables bulk SMS, threaded messaging, and service engagement tracking

• Multimedia upgrades: High-res video, noise suppression, subtitles for inspections

• Live performance dashboards: Real-time technician ASR tracking and productivity insights

• Streamlined report tools: Pre-built dashboards for lane-level KPIs

• Tighter DMS syncs: Smoother integration of parts, labor, and service data

These features reflect continued innovation launched from the Cox Automotive Retail360 platform.

6. Dealer Feedback: What’s Working and What’s Tough

Pros:
Customers and staff appreciate the interface:

“Xtime as a customer-facing tool is fantastic. It’s clean, crisp, and user friendly.”

Media-enhanced inspections build trust quickly.

Cons:

• DMS integration hiccups—especially with CDK and Dealertrack—can cause sync errors

• Learning curve—staff need consistent training and adoption across departments

• Parts quoting issues—some find part listings or inventories sync slowly

Dealers who front-load training and enforce consistent workflows see the best results.

7. Best Practices for Successful Xtime Rollout

1. Commit to training: Use onboarding sessions, online learning, and in-dealership coaching

2. Adopt as a team: All departments must use Xtime to avoid bottlenecks

3. Keep systems in harmony: Regularly validate DMS integrations and pricing sync

4. Monitor metrics: Track KPIs like ASR penetration, drop rates, and RO value

5. Tune retention campaigns: Customize Invite outreach to service history and customer behavior

8. Is Xtime Right for Your Dealership?

Xtime is ideal if you’re:

• A franchise dealership or multi-rooftop group

• Ready to adopt digital-first workflows

• Seeking measurable gains in efficiency, revenue, and CSI

• Committed to integrating scheduling, communication, inspections, and payments

However, success requires organizational alignment, good data hygiene, and ongoing commitment to adoption.

9. Getting Started with Xtime

• Explore modules: Visit xtime.com to review the full suite

• Book a demo: See schedule, engage, inspect, pay, and invite in action

• Calculate ROI: Use benchmarks to estimate gains from higher RO value, fewer no‑shows, and faster throughput

• Plan phased rollout: Start with booking and check-in, then add inspections, payments, and Invite campaigns

• Invest in onboarding: Maximize results through training, coaching, and performance reviews

10. The Future of Dealership Service

The service lane is evolving—and digital-first approaches are no longer optional. With tools like Xtime, dealerships can deliver modern convenience, efficiency, transparency, and loyalty.